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Business Briefs for May 20

Avera ranked 1st in nation for long-term care resident experience

Avera has ranked first out of the top 20 organizations that earned a 2019 Customer Approved Award from Lincoln, Nebraska-based healthcare-intelligence firm NRC Health. The award recognizes senior-care organizations across the country for creating an outstanding care experience for their customers.

“The caregivers at Avera’s long-term care facilities put a tremendous amount of effort into creating a comfortable, home-like atmosphere for our residents and their loved ones. It’s their dedication and attention to detail that have put us at the top of the Customer Approved Award list,” said Doug Ekeren, the Long-Term Care Strategic Business Unit leader for Avera. “Avera strives to combine compassion, innovation and quality to make sure we are providing the best in long-term care. This recognition is confirmation that we are on the right track when measured against our peers in the industry.”

Only 20 Independent Living, Assisted Living, or Skilled Nursing organizations earned this remarkable distinction. Winners were selected according to the results from NRC Health’s 2018 Resident and Family Experience Survey.

To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty.

A complete list of award-winners can be found at nrchealth.com/customer_employee_awards.

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